Jumat, 30 Mei 2014

[P171.Ebook] Ebook Free American Dreamer A Life of Henry A. Wallace

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  • Binding: Paperback

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Sabtu, 17 Mei 2014

[A487.Ebook] Download Ebook Kaizen Assembly: Designing, Constructing, and Managing a Lean Assembly Line, by Chris A. Ortiz

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Kaizen Assembly: Designing, Constructing, and Managing a Lean Assembly Line, by Chris A. Ortiz

It is easy to learn the philosophy and the concepts of kaizen. It is quite another challenge to translate the philosophy into action. While most books expound on the underlying principles and theory, Kaizen Assembly: Designing, Constructing, and Managing a Lean Assembly Line takes you step-by-step through an actual kaizen event. This approach demonstrates in detail the mindset, the processes, and the practical insight needed to transform your current assembly line into a world-class lean operation.

Chris Ortiz brings the experience of over 150 successful kaizen events to the pages of this unique guide. Using clear, succinct, and unambiguous language rather than more general and esoteric terms found in other books, he explains how to implement waste reduction, 5S, time and motion studies, line balancing, quality-at-the-source, visual management, and workstation and assembly line design. Taking a unique approach, the book follows an example of the assembly process for an electric bike including illustrations of nearly every step along the way. Ortiz even includes the most valuable teaching tool of all: past mistakes, how they were overcome, and how to identify and avoid them.

Providing expert guidance that will last long after the consultants have left, Kaizen Assembly supplies the tools you need to make kaizen and lean assembly a permanent fixture at the heart of the shop floor.

  • Sales Rank: #1642709 in Books
  • Brand: Brand: CRC Press
  • Published on: 2006-06-26
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.21" h x .63" w x 6.14" l, 1.12 pounds
  • Binding: Hardcover
  • 260 pages
Features
  • Used Book in Good Condition

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0 of 1 people found the following review helpful.
Kaizen assembly IE style
By Robert Simonis
Kaizen as an industrial engineer sees it. I suspect this book was self published to promote the author's consulting biz. Hard to beleive that a publisher would print this of their own volition. Reading this book was a waste of time and money.

5 of 5 people found the following review helpful.
A Book I Can Use
By Catherine L.
I have read plenty of books on kaizen and how it can be used in a lean manufacturing enviroment, and this one is by far the best I have come across. Kaizen Assembly provides so much information on assembly line design, I was first surprised Ortiz had unlocked his consulting vault. The chapter on conducting time studies has really helped me get a better understanding of how to do them. We struggled for a long time on this and I feel his system is the best. Ortiz clearly has been doing kaizen and kaizen events. The information in this book on how to conduct a kaizen event could have only been written by somone who has been in the kaizen trenches for some time. He brings together kaizen and lean assembly in a language I can understand by showing real life examples of 5S, workstation design, visual management, and the 7 wastes. His outline for planning and execution is again so perfectly mapped out, I am looking forward to trying out his implementation techniques.

3 of 3 people found the following review helpful.
Finally
By Phillip Stanton
I am not the kind of person who writes comments to books I have read. I preordered this book with a lot of anticipation and it turned out to be what I expected..............a useable guide to lean implementation. The author unveils his secrets for sure and I found almost every page to be something I can use. Our company has been trying to find tools and resources that can be used to help us and we intend to order more copies of Kaizen Assembly for our lean program. His focus is on organization and following procedure with with tools and techniques I can use.

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Rabu, 14 Mei 2014

[F571.Ebook] Ebook Download Student Guide Book for Explore Theatre, by Michael M O'Hara, Judith Sebesta

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Student Guide Book for Explore Theatre, by Michael M O'Hara, Judith Sebesta

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The guidebook is the unbound, printed narrative of the website available to students if desired and can be packaged with an access code.

This video rich, online resource facilitates multiple strategies of teaching and learning that can significantly enhance Introductory Theatre courses. Explore Theatre kindles theatre student desire for watching live performance while enhancing their ability to do so intelligently through a digital learning environment designed to encourage critical and constructive thinking about theatre. By building upon students’ experiences as digital audience members, Explore Theatre fosters greater understanding of the relationships between text, actor, and audience and builds bridges to live theatre and its history.

  • Sales Rank: #448118 in Books
  • Brand: Brand: Pearson
  • Published on: 2011-04-01
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.70" h x .50" w x 8.40" l, .95 pounds
  • Binding: Paperback
  • 182 pages
Features
  • Used Book in Good Condition

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0 of 1 people found the following review helpful.
Five Stars
By Caleb
The book was in satifactory shape

0 of 1 people found the following review helpful.
Five Stars
By Corey Carson
Great sell

0 of 1 people found the following review helpful.
Five Stars
By Amazon Customer
Thank you

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Jumat, 02 Mei 2014

[H967.Ebook] Ebook Download The Handbook of Customer Satisfaction and Loyalty Measurement, by Nigel Hill, Jim Alexander

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The Handbook of Customer Satisfaction and Loyalty Measurement, by Nigel Hill, Jim Alexander

Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the reader step-by-step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. The research process is explained in detail, including questionnaire design, analysis and reporting, but the book also covers other elements of an effective customer satisfaction process. These include project planning, communicating with customers before, during and after the survey, as well as providing internal feedback and taking effective action to address issues raised by the survey. There is also comprehensive coverage of loyalty measurement methodologies as well as the satisfaction-profit chain and associated modelling and forecasting techniques.

  • Sales Rank: #6295347 in Books
  • Published on: 2006-10-28
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.75" h x 7.25" w x 1.00" l, 1.10 pounds
  • Binding: Hardcover
  • 288 pages

Review
Reviews of the previous editions: '... if you can't tell your PFIs from your PIMs then this is the tome to put you straight.' Loyalty Magazine 'A pragmatic tour-de-force. A comprehensive "how-to" guide to customer satisfaction and loyalty measurement. Clearly written. Easy to follow. In all, a book that sets itself an objective in Chapter 1 - to "explain how to carry out professional customer surveys...on which you can base important management decisions" - and then hammers on to fulfil its brief comprehensively.' The Institute of Direct Marketing Website

About the Author
Nigel Hill has been involved in measuring customer satisfaction for 20 years, forming the Leadership Factor to specialize in the discipline in 1996. He has written extensively and spoken at conferences around the world on the subject and manages customer satisfaction projects for many leading companies. Jim Alexander has over 30 years' experience in using management information and market research for decision making. This includes commissioning market research and customer satisfaction studies for HP Bulmer, Volvo and Mercedes Benz and Rolls Royce. Jim now manages customer and employee satisfaction surveys for many of The Leadership Factor's major clients.

Most helpful customer reviews

2 of 2 people found the following review helpful.
A sound handbook
By Bill Godfrey
A simply written and thorough manual covering the rationale for and design of research into customer loyalty and satisfaction. It is written for the researcher rather than for the user of research. The early chapters establish the link between customer behaviour, customer satisfaction, loyalty and profit. The rest of the book works through exploratory and detailed research, PR, forecasting and related topics.

0 of 0 people found the following review helpful.
Book felt like it was missing key research and data that would ...
By mnben
Book felt like it was missing key research and data that would have supported the author's conclusions and recommendations. If you are looking for a single point of view about measuring satisfaction, this might be a good narrative overview.

0 of 0 people found the following review helpful.
A good tool to understand the ralation between satisfaction, loyalty and profitability.
By Pedro Lopez
It is a theorical aproach to the topic and the customer behaviour, mainly from the service point of view. A good tool to undersstand and elaborate satisfaction surveys, from the sample to the results.

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